Role guides and career advice for airport, retail and front of house jobs in the UK. Each guide explains what the role involves day to day, the skills employers look for and how to get started, from cashiers and sales associates to customer service assistants, receptionists, housekeeping supervisors and beauty advisors.
Employers can use these guides to write job descriptions and plan training, and job seekers can use them to prepare applications. To see where these roles fit in our work, explore our airport and retail staffing services. Looking for work at London Luton or London Stansted? Visit our careers page.
A complete cashier job description with duties, skills, cash handling and till security good practice, plus a ready-to-use template for retail and airport employers.
What a customer service assistant does in retail and airport settings, the skills employers look for, and a ready-to-use job description template.
What a housekeeping supervisor does, how they lead room attendants, a practical hotel room inspection checklist and a ready-to-use job description.
A practical sales associate job description covering duties, skills, training and progression, with a ready-to-use template for retail and duty-free employers.
If you’re putting together a staffing brief for an airport, retail unit, lounge, or customer-facing site, you’ll quickly run into two job
What a receptionist actually does, the skills and training the role needs, and a ready-to-use receptionist job description for UK offices, airports and hotels.
What front of house staff do in hospitality, corporate and airport settings, the skills employers want, and a ready-to-use job description template.
Walk into the beauty hall of any major airport and you’ll notice something quickly: the best-performing counters aren’t always the ones with
If you manage frontline teams in retail or hospitality, staff turnover probably isn’t news to you — it’s a number you already
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